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Warranty claims will only be valid when proof of purchase is supplied to Azatom Group Limited to evidence that the product was purchased from an authorised Azatom Group dealer and that the claim is within one (1) year of purchase. To make a warranty claim you must first contact Azatom Group Limited by email to customersupport@azatom.com stating your name, full postal address, contact telephone number, the name of the product and order id number, date and place of purchase and a detailed description of the problem you are experiencing.
If the defect is covered by this warranty then you will be provided authorisation with a return document and instructions for return shipment. Where possible, you must send to Azatom Group the damaged or defective product, return shipments are at the customer's expense. The returned product MUST be accompanied by the original proof of purchase. We highly recommend that you retain a copy of this proof of purchase for your records. Azatom Group Limited shall not be responsible for lost or damaged products during shipment. Any product returned without the original proof of purchase or returns document provided will be returned without being examined or tested and such return shall be at the customer’s expense.
To avoid any additional charges, all returns and exchanges must include the original packing materials, product box, all included accessories which may include, but not necessarily be limited to, power adapters or power cords, connecting cables, remote controls, adapters, inserts, cards and instruction manuals. The absence of any of the aforementioned items may mean that you incur a charge for their replacement. For any unwanted products there is a cooling off period of 7 days from the date of receiving the product to notify us that the product is unwanted. The product must be returned to us within 30 days of delivery to the consumer to be eligible for a full refund. The product must be returned in as new condition or as received condition. The return of damaged goods due to misuse could incur a charge to the used value of the product. Azatom Group Limited shall not be liable for any indirect or direct consequential loss.
Azatom Group Limited will not:
Cover return postage costs 30 days after the purchase
Cover the return postage costs for unwanted items
Offer a refund after 30 days (a replacement will be issued instead)
Any unwanted items must be returned in a new condition or a restocking fee may apply.
Returned items must be returned with all accessories and components (unwanted or faulty).
For any International returns please call us using the number our Contact Us page before shipping the return to us as we may not accept the return or cover the cost of the return without prior notice.
